| Customer Service - FAQ |
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Frequently Asked Questions |
About Us |
Contact Us
Do you have a question? The chances are you'll find the
answer here:
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Hotels
Car Hire
Travel Insurance
Airport Parking
Ferries |
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| Hotels: |
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| How do I make a hotel reservation? |
| Booking your hotel online with Travel Cheap is a fast and
simple process. All you need to do is enter your criteria and we will search
our database for matching hotels. |
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| How do I know that my hotel reservation has been confirmed? |
| Once you've completed your hotel booking, we will email you
your booking confirmation this will show your complete itinerary - including
your dates and reference number. It's a good idea to keep these emails, or make
a note of each reference number, in case you have any questions about your
booking before you set off on your trip. |
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| Do I receive a hotel voucher for my booking? |
| No. You just need to take your booking confirmation with
you and present it when you check in. |
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| How do I change my hotel booking? |
| Very easily! Just go to the hotels page and click on the
modify/cancel reservation link in the side panel and follow the instructions. |
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| How do I cancel a hotel booking? |
Simply go to the hotels page and click on the
modify/cancel reservation link in the side panel and follow the instructions.
If you have any problems, then call us on 0870 050 1980.
NB: some hotels charge a cancellation fee, so please check the terms &
conditions carefully before you cancel
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| Car Hire: |
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| How provides the Car Hire facility for Travelcheap.co.uk? |
| Travelcheap.co.uk Car Hire is provided by Holiday Autos,
the world's largest leisure car rental broker. They select only the best car
rental companies around the world, and then negotiate the lowest possible rates
from them, passing the savings onto the customers in the form of lower prices.
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| How do I make a booking? |
| The process is very straightforward. Simply select the
country you are travelling to, then select your destination, key in your dates
and the age of the driver and we will search the database for all suitable
cars. |
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| How do I know if my car booking has been confirmed? |
| Once you've completed your car booking, we will email you
your booking confirmation this will show your complete itinerary - including
your dates and the pick-up & drop-off points. It's a good idea to keep
these emails, or make a note of each reference number, in case you have any
questions about your booking before you set off on your trip. |
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| Do I receive a car rental 'voucher' to pick up the car? |
| No. You just need to show your booking confirmation and
your driver's licence. |
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| How do I change my car booking? |
| If you need to change the details of your car booking, eg
you want to drop the car off a couple of days earlier than you booked it for,
simply call 0870 400 0099. Please note, that amendments to any booking will
incur a £15 administration charge, unless you have taken out our Special
Cancellation Protection during the booking process. |
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| How do I cancel my car booking? |
| To cancel a car booking, simply call us on 0870 400 0099.
NB: some car providers charge a cancellation fee so please check their terms
and conditions carefully |
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| Travel Insurance: |
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| Do I need travel insurance cover? |
| It is advisable that all passengers purchase fully
comprehensive insurance when booking with Travel Cheap to cover the entire
travel period. |
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| Who provides the Travel Insurance facility for
Travelcheap.co.uk? |
| Travel Cheap Insurance is provided by Insure and Go, a
specialist insurance broker focused on providing the best value insurance
policies in the UK. They do most of their business directly over the web, which
allows them to keep their premiums to a minimum. All our on-line travel
insurance policies are underwritten on behalf of a consortium of Insurers
including CGNU Insurance, Royal & Sun Alliance plc and CNA Insurance
Company (Europe) Ltd by: Travel and Personal Underwriters Limited. |
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| How do I buy Travel Insurance on-line? |
With Travel Cheap Insurance there are just 6 simple steps
to follow:
Enter your travel details into our Instant Quote generator to get an immediate
price.
Now click the buy button next to the policy you wish to purchase (click here
for help on which policy is best for you).
Refine your quote by telling us how many people are travelling and by selecting
additional options to increase your cover or save you money.
Give us your details (name and address) and those of the party travelling with
you, (Click here to see our privacy policy).
We summarise the details of the policy you are about to buy, you confirm that
this is what you want.
You are transferred to our secure server at WorldPay where you enter your
credit card (or debit card) details.
You can then see and print your certificate of insurance immediately or have us
email it to you - we can also post it to you.
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| Which Policy is best for me? |
We offer basic 3 types of Travel Insurance:
Single Trip insurance
This policy covers you for a single trip and is the best value for normal
holidays and business trips if you only travel once a year.
Annual Multi-Trip insurance
This policy covers you for as many journeys as you like during a full year. The
maximum length of any one trip is 45 days. Annual Multi-Trip insurance also
includes cover for winter sports such as skiing and snow boarding
automatically! This is the best value for you if you plan to travel more than
once in any 12 month period.
Long Stay insurance This policy provides the best value for travellers planning
a long journey of over a month - or if you are travelling on a budget. The Long
Stay policy provides a slightly reduced level of cover compared to the Single
Trip, but at significantly better rates!
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| How can I get an even better rate? |
Tailoring Your Policy to your needs Travel Cheap Insurance
offers you the option to tailor your insurance package to your needs. After you
have selected a policy in our Instant Quote generator you can select various
options to fine-tune your level of cover.
Double Excess *
This option reduces the premium payable, however it increases the Excess you
have to pay if you make a claim against this policy.
Excess Waiver *
This option increases the premium payable, however in the event of you having
to make a claim on this policy there will be no Excess you have to pay.
Exclude Baggage and Money
This option reduces the premium you have to pay, however you are not covered
for loss of personal possessions or money while travelling.
* This does not affect any increased excesses imposed in relation to
Pre-existing Medical Conditions and/or certain Hazardous or Sporting
Activities.
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| What if I don't see what I want? |
| If you don't see what you want on our web site - or if you
have special needs please call us on 0870 2259160. We can usually arrange for
special cover and custom policies.
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| What if I am over 65? |
| Please call us on 0870 2259160 and we can provide you an
immediate quote on the phone.
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| Am I covered for hazardous Sports or Activities? |
HAZARDOUS ACTIVITES
When travelling with this insurance, You are automatically covered for the
following amateur activities without paying any additional premium: Archery,
Badminton, Baseball, Basketball, 3 Bungee Jumps, Canoeing, Cricket, Cycling,
Golf, Jogging, Marathons, Netball, Orienteering, Parascending (over water),
Rambling, Roller Blading (Inline Skating / Skate Boarding), Running (both
Sprint & Long Distance), Safari, Scuba Diving (qualified, max depth 30
metres) under 14 days, Snorkelling, Squash, Swimming, Tennis, Trekking (under
2,000 metres), Triathlons, Volleyball, Water Polo, Water Skiing, White/Black
Water Rafting (Grades 1 - 4), Windsurfing and Yachting (both racing and
crewing) inside territorial waters. The following amateur activities are also
automatically covered without paying any additional premium, but the policy
excludes any cover under the Personal Accident and Personal Liability sections:
Abseiling, Boxing Training, Camel / Elephant Riding or Trekking, Cycle Touring,
Passenger (in private/small aircraft or helicopter), Football, Go Karting,
Hiking (over 2,000 metres, but under 6,000 metres), Hockey, Horse Riding (no
Polo, Hunting, Jumping), Hot-Air Ballooning, Jet boating, Jet Skiing, Kayaking,
Motorcycling (under 50cc) - no Racing, Trekking (over 2,000 metres, but under
6,000 metres). Furthermore, the following amateur activities can be covered by
declaring to, and paying an ADDITIONAL premium to, the issuing agent, but the
policy excludes any cover under the Personal Accident and Personal Liability
sections: Flying (piloting private/small aircraft or helicopter), Manual Labour
(at ground level, no machinery), Martial Arts (training only), Motorcycling
(over 50cc) - no Racing), Mountain Biking, Rugby, Scuba Diving (unqualified,
max depth 30 metres) under 14 days, Scuba Diving (qualified, max depth 40
metres) over 14 days, Sea Canoeing, Snow Mobiling, Surfing.
Furthermore, the following amateur activities can be covered by declaring to,
and paying an ADDITIONAL premium to, the issuing agent, but the policy excludes
any cover under the Personal Accident and Personal Liability sections and the
excess under the medical section of cover is increased to £200: American
Football, Gliding, Paragliding, Parachuting, Parascending (over land), Sand
Yachting, Sky Diving, White/Black Water Rafting (Grade 5 to 6), Yachting
(racing or crewing) outside territorial waters. Furthermore, the following
amateur activities can be covered by declaring to, and paying an ADDITIONAL
premium to, the issuing agent, but the policy excludes any cover under the
Personal Accident and Personal Liability sections and the excess under the
medical section of cover is increased to £400: Canyoning, Hang-Gliding, High
Diving, Horse Jumping (no Polo or Hunting), Micro Lighting, Parasailing, Rock
Climbing (not Mountaineering), Rock Scrambling. Any activity not listed above
(or any of the above sports on a professional basis), which could be considered
a hazardous activity, sport, pastime or employment (involving an increased risk
of injury), will NOT be covered under the policy UNLESS declared to, and
accepted by, the issuing agent at the time of taking out the policy in return
for additional premium and/or changes in cover. .
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| What is the definition of a Couple and Children? |
Couple
Any couple (including same sex) in a common law relationship or who have
cohabited for at least 6 months are entitled to purchase the reduced rate
Annual Multi-Trip policy. Under the Annual Multi-Trip "Couple" cover can adults
travel separately and still be covered? Yes. Insured adults are covered for
separate trips under the Annual Multi-Trip Couple policy.
Children
Up to 3 children per travelling insured adult are included for free where the
children are under 18 years old - however you must declare their names and ages
at the time of purchase. (NB: For children under 1 year old, please enter an
age of 0 in the form).
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| Please explain "Health Conditions" |
Whilst the Insurance is not subject to a health warranty,
We shall not be liable for claims WHERE AT THE TIME OF TAKING OUT THIS INURANCE
(OR IF ANNUAL MULTI-TRIP, PRIOR TO BOOKING EACH SEPARATE TRIP):
You are aware of any medical condition or set of circumstances which could
reasonably be expected to give rise to a claim. Any person, including those not
travelling, whose condition may give rise to a claim: has during the twelve
months prior to taking out this insurance (or if Annual Multi-Trip, prior to
booking each separate Trip) suffered from any chronic and/or recurring illness
of a serious nature which has necessitated consultation or treatment or has
been referred for further investigations UNLESS DECLARED TO AND ACCEPTED BY US
BY RINGING: 0800 281 488 is suffering from any previously diagnosed psychiatric
disorder, anxiety or depression; or is receiving, or on a waiting list for,
in-patient treatment in a hospital or nursing home; or is expected to give
birth before, or within eight weeks of the date of arrival home; or is
travelling against the advice of a Medical Practitioner or for the purpose of
obtaining medical treatment abroad; or has been given a terminal prognosis.
N.B.: The Underwriter must be notified of any changes in circumstances of
Yourself or any close relatives occurring after the policy has been issued and
prior to departure.
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| Airport Parking: |
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| Why do I need to pre-book? |
| By pre-booking your parking with Travel Cheap you save
£££'s compared to just turning up and parking. Most on-airport car parks charge
a premium if you just turn up and park. Travel Cheap pre-booking rates offer
savings of up to as much as 50%. On average you can save over 20% by simply
making a couple of clicks before you fly. |
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| Who provides the Airport Parking Facility for
Travelcheap.co.uk? |
| Travelcheap.co.uk Airport Parking is provided by APH, a
company who has been established since 1980. They are one of the UK's leading
booking agencies for a range of holiday extras including secure parking. There
are no hidden cost, they do not add a credit card supplement, or charge for
cancellations or amendments made before departure. |
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| How do I book airport parking online? |
| The process is very straightforward. Simply select your
departure date and the approximate time you expect to arrive at the car park,
your return date and your flight's expected landing time in the UK and your
departing airport. Our booking process checks the car park live availability.
This allows us to confirm your booking on-line. |
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| How do I know that my airport parking booking has been
confirmed? |
| Once you've completed your airport parking booking, we will
email you your booking confirmation this will show your complete itinerary -
including your dates and reference number. It's a good idea to keep these
emails, or make a note of each reference number, in case you have any questions
about your booking before you set off on your trip. |
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| Where can I find directions to the car park? |
| Full directions are given on the booking confirmation we
will email or post to you after you have booked. |
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| How do I make a Cancellation? |
| A booking may be cancelled up to 48 hours prior to the date
for which the service has been reserved. Customers cancelling within 48 hours
of the period for which the service is reserved shall be liable to pay the full
price for the service booked (any abatement of the agreed price will be of
APH’s sole discretion. Any queries and claims relating to the processing of a
customers booking should be made to APH. Call their 24 hour customer service
number is 0870 013 4725.
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| Ferries: |
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| I am trying to get a price going out with 2 people, and
returning with just 1 person. Is this possible? |
Due to limitations in the ferry operator reservation
systems this cannot be done as one booking. However, it is possible to do it as
2 separate bookings. In this case, for example:
1. First booking for 1 person return
2. Second booking for 1 person single
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| How do I know which ferry company I am booking with? |
| Once you have made your booking you will receive your
on-screen and email booking confirmation. This includes ferry operating
company, port address, check-in time and other essential information. Also, if
you look at the terms and conditions for your quotation/booking you will see
the operators you have chosen for your routes.
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| Are bookings transferable to another vehicle? |
| Yes providing the dimensions are the same as the original. |
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| I will be travelling in a rental car. Can I book through the
Internet as I don't know the make or registration number of the car?
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| Yes, just enter "Rental Car" in the Vehicle Registration
fields and expected size of car e.g. small, regular, mpv etc. in the Make/Model
fields.
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| If I make an Internet Booking will I receive any tickets?
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| No, you will receive an on screen booking reference number
which will also be sent to you by email. When you arrive at the port of
departure you should present the booking reference number together with a photo
ID and you will be given your tickets. |
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| How early do I need to get to the port before departure? |
| Your precise check-in time is detailed on your booking
confirmation (on screen and in the email). However, as a guideline with most
operators you need to arrive 60 minutes before for vehicle departures, 30
minutes before for foot passengers. |
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| Is my credit card number secure when I make a booking? |
| Yes, all online bookings are handled via a secure server
which encrypts all your details into a format that cannot be recognised. This
website uses Thawte SSL encryption technology - for more information please
click here. |
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| I would like to make a booking without a car. How can I do
this? |
| To make a foot passenger booking please select 'Foot
passenger' from the Vehicle dropdown at stage 2 of the booking process. |
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| Can I take my pet (cat or dog) with me on the ferry? |
Yes, but you will need to fill out a Pet Travel Scheme
Declaration. These can be obtained from DEFRA - www.defra.gov.uk. Also, you
will need to contact us at sales@directferry.com or on +44 (0)845 300 3838 to
add the pet to your ferry booking (approximately £15 per pet, per route).
Depending on the ferry operator and route, your pet may have to remain in the
car for the duration of the crossing, with no passenger access.
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| If I make an Internet Booking will I receive any tickets? |
| No, You will receive an on screen booking reference number
which will also be sent to you by email. When you arrive at the port of
departure you should present the booking reference number together with a photo
ID and you will be given your tickets |
Insurance
